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Privacy Policy

Xupscale respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We may collect and hold the following types of personal information:

  • Personal Details: Name, contact information (email, phone), job title, and employer details when you engage with our services or website.
  • Financial Details: Information necessary for billing or payment purposes.
  • Website and Usage Data: Information about how you interact with our website, including IP address, browser type, and usage statistics.
  • Cookies: Data collected via cookies and other tracking technologies to improve your online experience.

2. Why We Collect Personal Information

We collect, hold, use, and disclose your personal information to:

  • Provide our services and manage business relationships.
  • Respond to inquiries and communicate with you.
  • Improve and personalize your experience on our website.
  • Perform administrative, marketing, and operational tasks.
  • Comply with legal and regulatory obligations.

3. How We Collect Personal Information

We may collect information directly from you when you:

  • Contact us through our website, phone, or email.
  • Engage our services or enter into an agreement with us.
  • Subscribe to newsletters or marketing materials.
  • Perform administrative, marketing, and operational tasks.
  • We may also collect information indirectly from publicly available sources or third parties, where it is lawful and reasonable to do so.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Trusted service providers and partners assisting us in delivering our services.
  • Regulatory bodies, government agencies, or as required by law.
  • Third parties in connection with business transactions, such as mergers or acquisitions.
  • We ensure that any third-party recipients comply with privacy obligations equivalent to our own.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure storage systems, data encryption, and restricted access to information.

6. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access your personal information and request corrections.
  • Complain if you believe we have breached the Australian Privacy Principles.
  • To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality and user experience.
  • Analyze website traffic and user behavior.

You can control cookie preferences via your browser settings; however, some features of our website may not function properly without them.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

10. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact us here.

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